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About Us
Dressing Gowns and Robes is part of an intimate apparel manufacturing company that was established in London in 1967.
Since 1967 we have supplied the most renowned retailers in the UK. These included Marks & Spencer, The John Lewis Partnership, Debenhams, The House Of Fraser, and many more some of whom are still trading, some have been aquired and some are sadly no longer with us. Internationally there are too many names to mention from Roches in Ireland, Nordstrom in the US, to KaDeWe Germany, our products went all over the world.
Direct To Our Customers Through The Internet
This is our first time online and we hope you like our online store.
This site has been set up in response to customers telling us that the high street no longer provides the variety or caters to their needs. We aim to proved the largest possible selection of quality dressing gowns and robes direct to from the manufacturer.
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
UK delivery is charged at £5 per order. Delivery times within the UK are usualy 7 working days if we have your required size, colour and style in stock. Otherwise delivery time can take up to 30 days if the robe has to be made to your requirements. All of our robes are made using traditional methods and not mass produced products.
Delivery to the rest of the EU is £20 by International recorded delivery or courier. Delivery to the EU takes around 3-14 days from despatch.
Delivery to the Australia and New Zealand is £20 by courier. Delivery to Australia and New Zealand usually takes around 7-10 days from despatch.
Delivery to the rest of the World is £20 by courier. Delivery to the rest of the World usually takes around 7-10 from despatch.
These are indicated delivery times and actual times may vary.
If you have any questions about the delivery of your robe or if you need it by a specific date please feel free to contact us on sales@dressingownsandrobes.com and we will try our best to meet your requirements.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on [0845 2693099] (International +44 [0845 2693099]) ] or write to us at [Dressing Gowns & Robes Distribution Centre] [York House] [80 Leeds Road] [Huddersfield] [HD1 6DD] [United Kingdom]
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Privacy Policy
Dressing Gowns And Robes do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
In addition to The Distance Selling Regulations, we offer a refund or exchange policy for all of our goods returned in a as new perfect condition within 14 days of reciept .
If you are unhappy with your order in any way please let us know, we may be able to help. Please see below for full return criteria and procedures.
No items should be returned before contacting us.
We do not refund postage.
Returns Criteria
We will refund or exchange items, but only when the item is in a unworn brand new condition in original packaging with all the original labels intact, worn items will not be exchanged ir refunded.
You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.
Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.
If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate). Please make your choice carefully as online card processing is expensive.
Time Limitations
Goods can be returned within 14 days (21 days for international orders) of receipt, for an exchange or refund, subject to the above criteria.
Over the Christmas period, on orders placed by the 20th December the exchange policy has been extended to 30 days (41 days for international orders) from reciept. This is for exchanges only, not refunds.
The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 14 day (21 days for international orders) period commences from the original day delivery was attempted.
Without exception, returns will not be accepted after the 14 day (21 days for international orders) period.
In order to return an item you are required to obtain an RMA number.
In order to obtain an RMA number you are required to send us an email to sales@kinnairdireland.co.uk, with subject “RMA Request” and including the following information:
* Order Number
* Reference Number(s) of the Item(s) you require to return
Your RMA will be accepted and a RMA number issued. Once the RMA number has been issued the return address will be supplied via email.
Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.
As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.
Non-European Union customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.
UK Returns
Please obtain a Certificate or postage (available free from the Post Office) for all returns so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement.
Overseas Returns
Please send your return via a prepaid, insured, traceable method, marking your package clearly as 'returned goods' to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.
PLEASE NOTE, should any returns be sent where the carriage amount has not been paid or has been underpaid we reserve the right to deduct this amount from any refund that may be applicable. This also applies where the customer refuses delivery and the goods are automatically brought back to us by the courier.
If you would like further information on our returns policy please call our customer services line on 0845 269 3099, or email us at sales@dressinggownsandrobes.com with your query.
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