Returns & Exchanges
In addition to The Distance Selling Regulations, we offer a refund or exchange policy for all of our goods returned in a as new perfect condition within 14 days of reciept .
If you are unhappy with your order in any way please let us know, we may be able to help. Please see below for full return criteria and procedures.
No items should be returned before contacting us.
We do not refund postage.
We will refund or exchange items, but only when the item is in a unworn brand new condition in original packaging with all the original labels intact. Worn items will not be exchanged or refunded.
You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.
Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.
If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate). Please make your choice carefully as online card processing is expensive.
Goods can be returned within 14 days (21 days for international orders) of receipt, for an exchange or refund, subject to the above criteria.
Over the Christmas period, on orders placed by the 20th December the exchange policy has been extended to 30 days (41 days for international orders) from reciept. This is for exchanges only, not refunds.
The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 14 day (21 days for international orders) period commences from the original day delivery was attempted.
Without exception, returns will not be accepted after the 14 day (21 days for international orders) period.
In order to return an item you are required to obtain an RMA number.
In order to obtain an RMA number you are required to send us an email to email@example.com, with subject RMA Request and including the following information:
* Order Number
* Reference Number(s) of the Item(s) you require to return
Your RMA will be accepted and a RMA number issued. Once the RMA number has been issued the return address will be supplied via email.
Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.
As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.
Non-European Union customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.
Please obtain a Certificate or postage (available free from the Post Office) for all returns so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement.
Please send your return via a prepaid, insured, traceable method, marking your package clearly as 'returned goods' to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.
PLEASE NOTE, should any returns be sent where the carriage amount has not been paid or has been underpaid we reserve the right to deduct this amount from any refund that may be applicable. This also applies where the customer refuses delivery and the goods are automatically brought back to us by the courier.
If you would like further information on our returns policy please call our customer services line on 0845 269 3099, or email us at firstname.lastname@example.org with your query.